Effective Date: Dec 2025
Brand: Ancient Wisdom
1. Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- During high-demand periods or holidays, processing may take slightly longer.
- Once processed, your order is dispatched with a tracking number provided via email or SMS.
2. Delivery Time
- Standard delivery typically takes 3–7 business days depending on your location.
- Delivery times may vary due to factors beyond our control, such as courier delays, weather conditions, or public holidays.
- Express delivery options (if available) will be indicated at checkout.
3. Shipping Charges
- Shipping charges, if any, will be calculated at checkout based on your location and selected shipping method.
- Free shipping offers may be applied on eligible orders as per current promotions.
4. Delivery Locations
- We currently ship anywhere in India.
- For international shipping (if applicable), additional customs duties or taxes may apply, which are the responsibility of the customer.
5. Tracking Your Order
- After dispatch, you will receive a tracking number via email or SMS.
- You can track your order directly through the courier’s website.
6. Failed or Delayed Delivery
- Please ensure the delivery address, contact number, and pin code are accurate.
- If the courier is unable to deliver due to incorrect details or unavailability, the package may be returned to Ancient Wisdom.
- We are not responsible for delays due to courier issues, natural events, or other factors beyond our control.
7. Damaged or Lost Packages
- In the rare event your order is damaged during transit, please contact us within 48 hours of delivery at ancientwisdomhairskincare@gmail.com with photos and order details.
- We will review the case and provide a suitable resolution at our discretion.
8. Contact Us
For any questions about shipping or delivery, please contact us at:
📧 Email: ancientwisdomhairskincare@gmail.com